Social media is all about living in the moment. What might have worked a few years ago or even months ago, may not work today. Your customers will notice your efforts to stay relevant and appreciate that. And that will reflect in your brand image and customer loyalty. Let’s review some social media trends, new tactics, and content ideas for 2020 to try and implement to ensure you finish off Q4 strong:
- Ephemeral Posts: Nothing Gold Can Stay
- E-shops: The Convenience Customers Expect
- Video Content: Now Playing
- Legal Media Ownership: The Ghosts of Limewire’s Past
- Local Geotagging: Coming To A Small Business Near You
- Public Insights: Social Media As A Focus Group
1.Ephemeral Posts: Nothing Gold Can Stay.
The first trend is the growing popularity of “ephemeral” posts or temporary posts. Many social avenues have rolled out content features designed to be appreciated for a small amount of time before they disappear forever. Examples of this include Facebook and Instagram’s story features, as well as reels and TikTok. Although reels and TikToks may have a more lasting nature, they are meant to be more “disposable” than permanent and higher-quality feed content. One way to add to the story features without creating new content is to simply repost older posts onto the story. When you do create new stories, you can extend their lifetime by adding them to a highlight at the top of your Instagram.
2. E-shops: The Convenience Customers Expect
The second trend is the implementation of social commerce. Many social media platforms are integrating online stores as another feature of a profile. Facebook rolled out its “shops” feature and Instagram allows you to buy right off a post. Pinterest has shoppable pins where purchases can be made right on their site or linked to an external site. Note that this will only be useful for brands that offer physical items as digital downloads are not yet available for sale on these services. Brands with established Shopify’s can more easily transfer their products to these social commerce features.
3. Video Content: Now Playing
The third trend is the rise of video content. Multiple studies including one by the Cisco report that over 80% of all online content will be video by 2022. Now is the time to feature videos on social media. Integrating video within content that was typically only text in the past is a great way to stay relevant and impress your audience.
4. Legal Media Ownership: The Ghosts of Limewire’s Past
The fourth trend is more legal and regulatory monitoring. When posting to social media it is crucial that the agency who creates your content is using legal sources and avenues for media. Using an image or song that belongs to someone else without permissions or is copyrighted can land you in court paying hefty fines for a simple mistake. Of course, the best option is using your own photos but this doesn’t work for all business models or clients. Most important is having an agency with access to copyright-free images. Don’t let your company sign with a low-tier agency that doesn’t understand this and makes a rookie mistake that sinks profits.
5. Local Geotagging: Coming To A Small Business Near You
The fifth trend is the rise of location-based targeting for local brands. Of course, if your company is e-commerce or is looking to reach a demographic of people across multiple states/countries, this won’t apply to you. But if you have a local business particularly in-person service (i.e. vehicle rental, house cleaning, lawn service) this aspect of audience targeting is crucial. Your agency and coordinator must understand that reaching a person 3 states over doesn’t make any sense and is a waste of time and space on captions/hashtags. Hashtags should be like #losangeles rather than #lawnservice for example. The targeting goals for companies that fit into this category should be quite regional and should know the mile-range of their farthest customer to make sure they aren’t missing an opportunity for a sale.
6. Public Insights: Social Media As A Focus Group
The sixth trend is using insights from social media to shape business strategy and models. If you think about social media as a one-way street, you’ve got in all wrong. You can benefit from the interactions on social media just as much as your audience. Have you ever wondered what your customers really think about your business? By searching publically available search terms and keywords, you have the ability to be a fly on the wall. This strategy also works for general industry terms and adjacent/parallel industries. If you provide an organic peanut butter product, maybe you’re wondering what customer’s jelly habits are as it relates to peanut butter. By simply searching those words, you get to see what people are saying. This tool is incredibly valuable as you are getting a ton of primary research data for FREE. Primary customer interviews and focus groups traditionally cost thousands of dollars, so take advantage of this secret tool.
By riding the waves of these new social media trends you can achieve everlasting cultural relevancy and clout within your target groups. More important than the actual execution of these trends, is showing your customers that you’re aware of them and are trying to participate. This gains trust and respect, especially with younger and savvier audiences who expect brands to be on top of this. We are a digital marketing agency that understands these 6 social media trends and their importance in 2020 and beyond. Call us or fill out a contact form today to set your business up for success Q4 to end this year strong in sales.