Social Media Marketing Melbourne

A Look Inside The Leaf: Social Media Marketing

Social Media Marketing in Melbourne, Florida

The AD Leaf Marketing Firm LLC. is a marketing firm located in Melbourne, Florida that provides social media marketing services for all types of businesses. Based in an industrial city with many small businesses and larger companies alike, we are proud to serve our community and other communities by providing these establishments with the highest quality marketing materials around. This especially means making sure that the social media pages for these businesses are engaging and helping to bring in new or returning customers.

Our Clients

We are proud to provide social media marketing services to a number of different clients from all over the nation! We work with large and small businesses alike to advertise their products or services on social media to their target demographics. Here are some of the companies we are proud to help support both in Melbourne and beyond:

Our Services

Here at The AD Leaf Marketing Firm LLC. we offer businesses a number of different creative and marketing services to help promote your services or products online. Here are just some of the things our expert social media teams can provide to you:

  • Social Media Marketing Services
    • In today’s online world, having a social media presence is crucial. Many people now get their news from social media platforms such as Facebook and Twitter. These websites are also a great way to promote your business to your target audience. Our social media team can help you create the best social media advertising plan that will yield results.
  • Facebook Ads Services
    • There are over two billion actively registered users on Facebook, making this the largest social media platform currently operating. How many of these are locals who would be interested in your business? Facebook Ads are a great way to advertise your business, and our team can help create the perfect ad campaign that could produce results.
  • Social Media Management Services
    • Here at The AD Leaf Marketing Firm LLC., we understand that you are busy running your business almost 24/7. Managing your social media profiles might be the last thing on your mind, which is why our team can do it for you! We will report frequently on the successes of your current advertising campaign, as well as update your social media pages while you are operating your business. 

That is just a sampling of the services The AD Leaf Marketing Firm LLC. provides. We offer a large number of other services that can help elevate your business to the next level, such as web design and graphic design services.

Social Media Sites We Specialize In

In the ever-changing environment of the Internet, it can be difficult to differentiate between all of the different social media platforms that exist. No worries, because our team of social media experts can do that for you! The AD Leaf Marketing Firm LLC. can help you establish your brand on the following platforms:

  • Facebook
  • YouTube
  • Instagram
  • Twitter
  • Linkedin
  • TikTok
  • Pinterest
  • Snapchat
  • Yelp

We love our clients

The AD Leaf doesn’t believe in a one size fits all approach to social media marketing. Our agency works with clients across many industries and regions. We use our diverse knowledge to implement effective, customized strategies to fit our client’s needs and budget. The AD Leaf works hard to not only improve clients’ sales and business figures, but we strive to build relationships and develop thoughtful strategies to help their companies grow from the roots up.

Here’s what our satisfied clients say about our service:

    • “I hired Ad Leaf a few years ago and honestly I thought I would only work with them for a few months because you know how marketing experiences can be. I was averaging about 7 sales per day I was hoping they could help me get up to about 10-15. 3 years later, we’re up to about 300 sales per day and I’ve had to move into 2 new warehouses since I’ve started working with them. They are really strong marketing company, very responsive and when they make suggestions or want to implement something I do it immediately. I trust them implicitly and will work with them for as long as they’ll have me. These guys are the real deal and if you work with them they’ll help you too.”
    • “I met AD LEAF back in december signed on with them to do all my SEO work and website and social media.They are very professional and give me daily updates on what they did for me. When the pandemic hit they worked extra hard to get me leads and helped me out with billing when money was tight.”
    • “Unfortunately I have been on a journey with using multiple website companies over the 8 years of operating my business. I have learned and experienced some good things and alot of bad in the process. Ad leaf has stepped up and within 2 months of working together provided a new lead stream source through social media. The lead intake was so high we need to adjust our process and add sales assets to keep up with the leads. Thats a problem any business owner would gladly take. Their team has a great organized process and approach to their monthly deliverables. I am more than thrilled we have found such a great partner and highly recommend there services to your business!”
    • “Here is what I posted on my Linked in page about Ad Leaf… “If ya haven’t noticed, I have a lot of activity for 2020 with the business and social media. I’ve hire a company called Ad Leaf and they are really doing a bang up job. As friends, customers or associates, I ask for your support and at the very least, your tolerance, lol. I have great products. Just time they aren’t the best kept secret. Ad leaf is helping me with that. Thanks for everyone’s help, support and understanding. If you have a business, I would also highly suggest Ad Leaf in Melbourne.”
    • “Our interactions with The Ad Leaf remains my Gold Standard of client communications. The company smoothed out our cumbersome website into an easily navigated and visually attractive source of information. Our social media ‘posts’ and ‘Likes’ surpassed our expectations. Thank you for being there.”

Why Melbourne?

It may not be a household name in the way that our nearest metropolitan neighbor Orlando is, but Melbourne, Florida is a bustling town that houses many small and large businesses. That is why The AD Leaf Marketing Firm LLC. is so proud to be headquartered in this beautiful town. We believe that one of the best ways to give back to the community is to purchase locally and to support local businesses. Being a marketing agency in Melbourne, Florida allows us to give back by providing valuable resources and services to businesses so that they are able to succeed. 

Social Media Marketing Company in Melbourne, Florida

Are you a Melbourne business owner that wants to take their social media marketing to the next level? Talk to one of our local experts here at The AD Leaf Marketing Firm LLC.! We are located at 508 N. Harbor City Boulevard, Melbourne, Florida. To schedule a free consultation with our marketing teams, call us today at 321-255-0900.

The Importance of Brand Awareness on Social Media

Brand awareness is when potential customers can recognize your brand based on your name, logo, colors, or fonts.

These potential consumers may remember your packaging, phone number, location, or slogan. These essential features act as a mechanism for possible purchase. Representing your brand starts from the ground up. A simple logo design that people can easily recognize, colors that pop and a clear visual font are of the most importance.

How do you want to be represented online?

A consistent presence on social media is key. Your content may continuously change, but the visual appearance surrounding that content will eventually influence potential consumers. Especially those that are interested in your content and what you offer. The more people who see your brand, the more likely it is that they will purchase from you rather than a competitor who does not provide a consistent image. Think about how much content you see when your scrolling through your feed. You probably have a couple of brands that you can think of right off the top of your head that you saw this morning, that you also saw last night. You may not have actually interacted with the post or ad, but you saw it, and now it’s in your head. Your brand’s consistency is essential, and that consistency is how people associate themselves with your brand.

Brand awareness is based not only on the amount of content you share but also on its quality. In order to increase brand awareness through your social media, your content must be interesting and useful to the consumer. Whether it’s a video or a blog, your content must catch your audience’s attention. That is the primary way to create engagement and, therefore awareness.

To do this, you’ll want your content to be up to date. Search for the latest news or trends in your industry and implement how you would use them in your business into your posts. People may already know what you offer; therefore, you want to engage people that are interested in your brand, and the more current your content is, the more likely they are to comment, like, or share your post to their page, group, or better yet, their own business.

Brand Loyalty

Learn about your audience. It is best to collect all of the information you can get about the people who interact with your products. Engage and attract customers by planning, creating, and showcasing the most relevant and high-quality content on your selected marketing platforms. Quality and relevance are crucial considerations for achieving customer engagement and conversion.

Once a consumer makes a purchase and is satisfied with that purchase, the chances are good that they will come back to you. People associate trust with what they are buying, and once they associate that trust with a logo, color, or font, the rest is putting a product in front of them and seeing what happens.

People are more likely to purchase from businesses that have values they admire or appreciate. Whether it is community service, donations, or even the brand mission statement, people want to spend money at businesses that represent values that are important to them. If you’re a small business, think local.

Feedback is a great tool to increase your brand awareness. People like to be heard, and by keeping track of their interests, you can also increase brand awareness since they will most likely remember how good the interaction with your business was. Liking posts and commenting back to people let them know that they are heard. The quicker this interaction takes place, the better. The mind of a consumer moves fast, and having the thought of their post when you comment or like back is an instant acknowledgment of their post, which sticks with them.

Brand awareness is mostly reached by offering and delivering good quality products to your clients. Social media can help increase your business’s visibility and be a great window to allow the audience to participate and interact with the brand. From this interaction, memories will be created and will give a boost to the brand awareness that you need.

How Your Brand Can Capitalize On TikTok’s Popularity While Saving Costs and Ensuring Stability

The social media scene had remained relatively the same for the past several years. One of the only significant interruptions since the rise of Facebook, Twitter, YouTube, and Instagram is the quick and overwhelming popularity of the app TikTok. TikTok has a unique algorithm that allows creators to rise to popularity at more rapid rates than ever before! Since the app’s creation in 2016, it has gained over 800 million users worldwide. If your brand does not participate on TikTok, don’t worry. The app can still be used to promote your brand without even having an account.

 

TikTok’s algorithm allows users to see the posts of creators, even when the users do not follow them. This stands true to other apps, but for TikTok, it happens at an unprecedented level. Most users mainly view content made by creators they don’t follow. This is due to the “for you page” which is the most commonly used feature of the app. It shows content to the user that the algorithm predicts they will be interested in based on their previous interactions. This is a huge win for brand promotion! For example, if you pay a creator to promote your product, more people than just their followers will see it. However, it can be expensive.

 

For creators with large followings, a good portion of these followers will also follow them on other apps such as Instagram and Twitter. 

 

Why is this important for your brand?

 

  • If someone takes the time to follow a TikToker on another social app, they are a more dedicated fan who wants to keep up with the influencer.
  • They often purchase the merchandise of these influencers and are more likely to trust their opinion.
  • Since only a portion of their fans will follow the influencer on these other social media platforms, their follower count is typically lower.
  • Due to a lower amount of followers, securing a brand deal on their Instagram account will be less costly.

 

One example of this is the TikTok creator @nmillz1. He has amassed more than 2.2 million followers on TikTok in a short amount of time, but currently has only 270 thousand Instagram followers. Charli Damelio is arguably the most well-known TikTok creator securing high-profile sponsorships frequently. She has 90 million followers on the app, while having 30 million followers on Instagram, or one-third of her TikTok fan base. This case is interesting because many people who do not even have TikTok know of Charli, and she is considered to be one of the only creators from the app to rise to actual celebrity status. Her case especially identifies that people who follow a creator on TikTok often do not hold enough interest in them to follow their other social media accounts like Facebook, Instagram, Twitter, and YouTube. 

 

This gap allows you to capitalize on TikTok’s extreme popularity in a less costly way to a TikToker’s most dedicated fans. You can do this by proposing a brand sponsorship through Instagram. A brand sponsorship is much more costly than just posting an advertisement for your product, but seeing the brand talked about by someone the fans look up to will likely result in more sales and engagement for your brand.

 

What Does It Typically Cost to Hire an Instagram Influencer?

 

  • 2,000 to 10,000 followers – $75 to $250
  • 10,000 to 50,000 followers – $250 to $500
  • 100,000 to 500,000 followers – $1000 to $3000
  • Over 500,000 – $3000 +

 

Large TikTok influencers will either charge a high flat fee, or they will charge per view to promote your brand. According to TalentX Entertainment, a management company for 32 influencers, they charge $0.01 to $0.02 per view on TikTok. The problem lies within the fact that as a brand, you can not control how many views a TikTok post will get. Someone with only 10 followers can post an extremely viral video and get millions of views, while someone with 100,000 followers may only get a few thousand views. The algorithm is very unpredictable and is not publicly released, resulting in a risky investment for marketing. Instagram, on the contrary, is very predictable. An influencer will maintain roughly the same amount of engagement on their account, so you know what you are investing in.  

 

Going back to the TikTok creator @nmillz1, his TikTok videos frequently receive several hundred thousand views, which would result in costs roughly at $5,000 to $10,000 or more, while a sponsored Instagram post would be less than $3,000 and seen by more dedicated fans who trust the influencer. 

 

In summary, your brand can capitalize on TikTok’s rise to the top without even interacting with the app. If you are considering a brand promotion with an influencer, a TikTok creator’s Instagram page can be a great resource for you.

 

Sources:

https://www.digitalmarketing.org/blog/how-much-does-influencer-marketing-cost

https://www.searchenginejournal.com/heres-how-much-brands-are-paying-for-sponsored-content-on-tiktok-youtube/346290/#close

 

Social Media Trends For 2020

Staying Current: Six New Social Media Trends of 2020

Social media is all about living in the moment. What might have worked a few years ago or even months ago, may not work today. Your customers will notice your efforts to stay relevant and appreciate that. And that will reflect in your brand image and customer loyalty.  Let’s review some social media trends, new tactics, and content ideas for 2020 to try and implement to ensure you finish off Q4 strong:

1.Ephemeral Posts: Nothing Gold Can Stay. 

The first trend is the growing popularity of “ephemeral” posts or temporary posts. Many social avenues have rolled out content features designed to be appreciated for a small amount of time before they disappear forever. Examples of this include Facebook and Instagram’s story features, as well as reels and TikTok. Although reels and TikToks may have a more lasting nature, they are meant to be more “disposable” than permanent and higher-quality feed content. One way to add to the story features without creating new content is to simply repost older posts onto the story. When you do create new stories, you can extend their lifetime by adding them to a highlight at the top of your Instagram. 

2. E-shops: The Convenience Customers Expect

The second trend is the implementation of social commerce. Many social media platforms are integrating online stores as another feature of a profile. Facebook rolled out its “shops” feature and Instagram allows you to buy right off a post. Pinterest has shoppable pins where purchases can be made right on their site or linked to an external site. Note that this will only be useful for brands that offer physical items as digital downloads are not yet available for sale on these services. Brands with established Shopify’s can more easily transfer their products to these social commerce features. 

3. Video Content: Now Playing

The third trend is the rise of video content. Multiple studies including one by the Cisco report that over 80% of all online content will be video by 2022. Now is the time to feature videos on social media. Integrating video within content that was typically only text in the past is a great way to stay relevant and impress your audience. 

4. Legal Media Ownership: The Ghosts of Limewire’s Past

The fourth trend is more legal and regulatory monitoring. When posting to social media it is crucial that the agency who creates your content is using legal sources and avenues for media. Using an image or song that belongs to someone else without permissions or is copyrighted can land you in court paying hefty fines for a simple mistake. Of course, the best option is using your own photos but this doesn’t work for all business models or clients. Most important is having an agency with access to copyright-free images. Don’t let your company sign with a low-tier agency that doesn’t understand this and makes a rookie mistake that sinks profits. 

5. Local Geotagging: Coming To A Small Business Near You

The fifth trend is the rise of location-based targeting for local brands. Of course, if your company is e-commerce or is looking to reach a demographic of people across multiple states/countries, this won’t apply to you. But if you have a local business particularly in-person service (i.e. vehicle rental, house cleaning, lawn service) this aspect of audience targeting is crucial. Your agency and coordinator must understand that reaching a person 3 states over doesn’t make any sense and is a waste of time and space on captions/hashtags. Hashtags should be like #losangeles rather than #lawnservice for example. The targeting goals for companies that fit into this category should be quite regional and should know the mile-range of their farthest customer to make sure they aren’t missing an opportunity for a sale. 

6. Public Insights: Social Media As A Focus Group

The sixth trend is using insights from social media to shape business strategy and models. If you think about social media as a one-way street, you’ve got in all wrong. You can benefit from the interactions on social media just as much as your audience. Have you ever wondered what your customers really think about your business? By searching publically available search terms and keywords, you have the ability to be a fly on the wall. This strategy also works for general industry terms and adjacent/parallel industries. If you provide an organic peanut butter product, maybe you’re wondering what customer’s jelly habits are as it relates to peanut butter. By simply searching those words, you get to see what people are saying. This tool is incredibly valuable as you are getting a ton of primary research data for FREE. Primary customer interviews and focus groups traditionally cost thousands of dollars, so take advantage of this secret tool. 

By riding the waves of these new social media trends you can achieve everlasting cultural relevancy and clout within your target groups. More important than the actual execution of these trends, is showing your customers that you’re aware of them and are trying to participate. This gains trust and respect, especially with younger and savvier audiences who expect brands to be on top of this. We are a digital marketing agency that understands these 6 social media trends and their importance in 2020 and beyond.  Call us or fill out a contact form today to set your business up for success Q4 to end this year strong in sales.

social media management services

Setting Your Social Media Up For Success In Quarter 4

While you may not be quite ready to buy your Halloween costume or deck the halls with boughs of holly, now is the time to start planning your holiday and quarter 4 strategy for your business. Quarter 4 lasts from October to December and finishes out the year. This means that you will be covering 3 major holidays with Halloween, Thanksgiving, and Christmas. If you are a product or inventory based company you will be counting on this quarter to implement up-to-date social media management services to be your most profitable and make up for some of the profits that may have been lost due to the coronavirus. It is also always good to end the year on a high note to start off the new year on a good foot.

We all know 2020 has not only been physically and emotionally tough due to the coronavirus but it has also been financially tough due to job layoffs, unemployment, and shutdowns. While many businesses are trying to figure out how to bring back sales, many people are losing hope and are looking ahead to better times. There is a lot of uncertainty as we approach the 4th quarter. There is still hope that the 4th quarter can be your strongest quarter if you take action now. There are many ways to use social media marketing to plan and execute your quarter 4 strategy as well as increase your brand awareness and sales.

Social Media Marketing Benefits And Features To Promote Your Business For The Holiday Season

One of the most beneficial ways for product and merchandise providers to capitalize on the upcoming holiday season is by utilizing Facebook Shop. Facebook Shop allows users to directly shop and browse your inventory directly on Facebook. This is a great way to shop online as people do not have to risk going into the stores and can conveniently do it safely at home through their Facebook account. Facebook shops are relatively easy to set up as well and oftentimes are easier than selling products on a website page or online shopping company such as Amazon. All you need as a seller to create a Facebook Shops site is a Facebook account and a Facebook business page as well as a valid bank account and tax identification number. Facebook shops allow anyone who likes your page or is visiting your page to quickly browse your product inventory available directly through Facebook instead of having to click through another website to access your inventory. For users looking to buy gifts for the upcoming holiday season, this is perfect to quickly access and purchase gifts for their loved ones and receive them before the holiday rush begins.

Another very beneficial social media feature that can be very beneficial for product and merchandising clients is Shoppable Pinterest Pins. Similar to Facebook Shop, Shoppable Pinterest Pins allow you to showcase your product and inventory that is available for purchase much quicker than going to a separate website. This is convenient for users who are searching for gift ideas on Pinterest. Having a Shoppable Pinterest Pin set up will allow the users to directly click on the pin and order the product with just a simple click. An added bonus to steering up and using Shoppable Pinterest Pins right now is that many users are already starting to look for holiday ideas and gifts on Pinterest. In fact, some of the largest trending items on Pinterest this summer were holiday and gift ideas for 2020. Even though we are still months away from Christmas, the coronavirus has helped build up the hype for the holiday season. Showcasing your inventory and making your products available now with Pinterest Shoppable Pins and Facebook Shop will allow you to capitalize and sell to the audience who is already searching for gifts and put you ahead of the competition that waits to make their holiday products and inventory available.

You may also find that increasing your ad spend for the holiday season is a wise move. Oftentimes many companies utilize paid advertisements and increase their spending in the 4th quarter. This can make ad space more competitive. However, by increasing your ad spend you will stay above the competition and gain that ad space that is so vital during this time. The 4th quarter is when consumers spend the most money. Increasing your ad spend will allow you to take advantage of this additional spend. Many people are also paying more attention to ads as they are looking for gifts and ideas for the holiday season. 

Contact Us About Our Social Media Management Services To Market Your Business Today

Using these two social media features and increasing your ad spend will allow you to showcase your inventory and products as well as increase your profits and sales for the holiday season and the 4th quarter. While coronavirus has been very financially devastating to many companies, there is still hope for those who take action now and plan ahead. Let’s get ready to spread that holiday cheer for this upcoming holiday season! When it comes to our social media management services, if you would like to take advantage of Facebook Shop or Shoppable Pinterest Pins we can help you! At The AD Leaf ®, we have a team of Social Media Specialists who thrive off of cultivating premium content and paid ads for a variety of businesses. Give us a call at (321) 255-0900 or, set up a consultation by emailing us at info@theadleaf.com. We look forward to making your 4th quarter and holiday season a success!

Do You Hear the People e-Sing?

If you’re like me, you entered 2020 with a pretty full concert calendar. Excited for the artists both young and old I’d be seeing, I had even been planning weekend getaways to correspond with some of the shows. Obviously, those plans came to a bit of a halt with the onset of coronavirus. Music fans around the world were left sad and lost at the prospect of at least a year without a show to let loose at. Enter a new music industry line: the social e-concert thanks to Social Media Marketing for TikTok and other platforms. 

The concept of live-streaming an event is certainly nothing new but up until this point, it had been an add on to the actual live-experience. Between social distancing and different regulations in place all over tour routes, the industry had to get a bit creative. A growing number of artists are putting together live concerts for their fans that even feature their own “admission” charges. While thankfully nowhere near the same price of a standard show, this price gives you access to the concert and usually a live-chat feature with other fans– sometimes even with the artists themselves. 

Social Media Marketing for TikTokOne example of artists doing this is the band The Maine. Based out of Arizona, the band is selling $10 tickets to their concert. They’re even offering merch bundles with “tour” shirts to further make the experience feel like the real thing. Fans of the band all over social media are joining together in groups to chat and “attend” the show together. The Maine has traditionally been a band that makes great use of Social Media Marketing for TikTok and unique marketing opportunities and pandemic concerts are no exception. 

Another artist making the most of a difficult situation is The Weeknd. Real name Abel Tesfaye, The Weeknd teamed up with TikTok for the first live virtual reality concert on the app. While Abel and his avatar brought down the e-house, fans were able to chat amongst themselves and express their love for him in the comments. Social Media Marketing for TikTokTo make the experience more special, he even teased a new song and was joined for a surprise performance of a song with Doja Cat. The show was free for fans but part of the collab with the app included the release of a special collection of merch, the proceeds of which went to the Equal Justice Initiative.

Other notable artists taking part in this new era of concerts are Norah Jones, Jason Isbell, Aventura, and Post Malone, the last of which performed a tribute to Nirvana with drumming legend Travis Barker. Many are even taking the opportunity to use this time to raise money for charities or shed light on important issues. 

While the sweat and standing around at a traditional concert may not be the best part of a night out at a show, there is absolutely something to be said for the social experience it provides. Whether going with a group of friends or meeting new people there on your own, the bonding experience of a concert is an unparalleled experience. Particularly with younger people, social media provides a wonderful way to stay in touch, chat, and get excited over their favorite artists, all without having to leave the safety of their homes. 

When you think about it, while they’re certainly no replacement for the experience of a live show right in front of you, keeping the e-concert in a post-COVID world could be a great idea. These shows provide the opportunity to see a show to many who wouldn’t be able to otherwise, whether because of cost, illness, or other interference, all while still staying social, thanks to Twitter, Instagram, TikTok and other awesome social media apps. 

If you’re intrigued by the power of Social Media Marketing for TikTok and how it’s affecting the human experience during COVID, reach out to us here at The AD Leaf! We’d love to show you all social media can do for you and your company during this unprecedented time. 

Are We Listening?

It’s no surprise to anyone: There are a lot of conversations going on out in the world today about many important topics and world events. There are countless important matters to discuss, and matters within matters it seems. The growing amount of high-touch topics and the availability of social media as a marketing strategy is both an exciting and somewhat sobering thing. To have so much at your fingertips is a tightrope not only for social media coordinators and marketing teams, but also for clients, businesses, and actually, anyone using social media. 

If I was to be blunt, more and more it can feel like everyone has something to say. Some opinions to give. And while this isn’t entirely bad, it isn’t entirely good, either. Taking a moment to not ignore the important issues around your brand, but to step out of the endless debates, chats, opinions, and keyboard activist to focus on a skill that needs (in my opinion) revisited: listening.

What does listening have to do with your brand? Your company? Your personal page? Your relationships? Your personal life? 

 

We believe a lot. 

 

Merriam-Webster defines listening as: “To hear something with thoughtful attention.”

To listen is to give preference to another. It is not waiting to talk. How busy are we as a brand, company, friend, or significant other with talking instead of listening? And how can listening not only help your social campaign (not to mention your life)? In the context of social media as a marketing strategy, practicing social listening can improve your brand, create community, help avoid PR nightmares, and so much more. All by listening. 

Looking at metrics and date is an invaluable practice we utilize here at The AD Leaf to see what is performing well, what could use work, to spot trends, and to develop a strategy. Some would say this is listening, but it is in fact social monitoring. Think of social monitoring as the step before you listen, or the information you are already aware of as you embark on your journey of practicing social listening. Social listening, however, is the practice of listening to what your audience is saying now. It grabs the words as it leaves your client’s mouth and takes hold of them. Look at them. Analyze them. And then use them as valuable pieces of information for them. Let me illustrate.

Apple for the longest time has been known as a brand who is well…stubborn. They have a long-standing habit of being very exclusive, private, and just do their own thing because it works (and this is coming from a die-hard Apple fan). Recently I was watching the Apple Developers Conference, the WWDC, and was shocked at what I was seeing. Apple was having interviews with famous tech Youtubers, they made several changes to their OS that have been longtime requests from their customer base, and so much more. What was even more intriguing was the comment section of this event. There was a massive amount of engagement happening, and most of it was positive. Why? I believe because Apple did something that was new(er) for them: They listened to their customers. Now, we still don’t have the headphone jack, but I think you get my point.

When we listen, something takes place. Your brand sentiment is affected. What is brand sentiment? Let’s call it the overall “mood” of your brand. It’s how people feel about you and what you provide. When you are actively listening to what your audience is saying about you, your brand, your product, your services, and your competition, you can learn valuable nuggets of information that can help improve brand sentiment. 

Listening is something that can be done and should be done, everywhere for your brand. If you overhear someone saying in your checkout line that it’s too noisy, then guess what? That is a valuable clue that maybe others are feeling the same way and that is an area that can be developed to improve customer experience! Listening helps you get in front of PR nightmares as well. Do you remember the Nike shoe incident with the Duke basketball player who’s shoe exploded while he played? Yeah, we do too. Nike didn’t hide from it. They actually saw the storm that was brewing on Twitter and they got in front of it by publicly apologizing and reaching out to the player, offering him a great deal. This couldn’t have been done unless their team was listening. In listening, you can catch small wildfires before they become forest fires. 

Listening and responding helps create positive momentum within your brand. But don’t just listen for you. Listen to your competitors, too. If you have a competing business that is doing well, listen, and see why they are. Maybe there is something you can learn to improve your own! Listening spots trends, too. If you consistently hear people talking about sustainable purchasing, then maybe it’s something you should look into for a new product line. Listening helps you spot both good and bad trends and provides you with valuable information to take your brand in the right direction. 

So, the question remains, “What do I listen for?”

Listen Everywhere

This extends beyond your social media marketing strategy. Listen when you walk into the office. When you walk to the lunchroom. When you login to your accounts. When you take calls. Don’t just listen to the team, but listen to their conversations, and the interactions they are having with clients. All of these are valuable in developing a listening ear. 

Learn From Others

If a brand is crushing it, find out why. This may require a bit of humility, but it’s good for us to become a more developed people and brand. Listen to what others are doing. Learn about their success. What mistakes did they make? What challenges did they have? When you do this, you discover why they “walk” the way they do. Listening learns. 

Be Aware, but not Reactionary

Listening can be tricky when it comes to reacting. Especially if you come across a rough comment. Take a moment, step back, and assess the situation. Listening is meant to help your brand gather quantifiable information to develop a plan around to better everyone. Be careful not to react but to be aware of what others are saying.

Develop a Plan

Did you know that studies show that top-rated leaders have a desire to do more listening than talking? They prefer it. Listening helps you take in information to then develop a course of action. After all, we aren’t only listening to just listen. We are listening to make more well-informed choices down the road. Listening helps you make a game plan. 

Speaking of listening, we at The AD Leaf would love to hear about you and your brand and would love to help you reach your marketing and creative goals. At The AD Leaf ®, we’re here to help you build your brand’s reputation and develop relationships with your customers. Feel free to give us a call at 321-255-0900 or you can email us to info@theadleaf.com. Let’s make great things happen together.

Customer Reviews

Best Practices for Responding to Customer Reviews

In this day and age, there are multiple platforms for a consumer to post about an experience they had regarding your business. Many consumers use reviews to guide their purchasing decisions. These shared experiences open the door for the positive feedback that can attract new customers but can also actively drive away new potential customers. Your brand’s reputation is critical to growing your business. While it is important to have quality marketing copy for your website and social media, consumers are much more likely to develop their opinion of your business based on customer reviews. 

Claim Your Business on Social Media and Online Review Sites

It is near impossible to gain success on social media without listening to your customers. It is very important to know where your customers are having these conversations around your business. Your business probably already has an Instagram and a Facebook account, but don’t stop there. Be sure to utilize platforms such as Yelp, Google, Zomato, and Trip Advisor. Claiming your business on these sites not only improves online visibility, but it gives you an opportunity to see what your customers are saying about your business. Reviews can also have a major impact on search rankings.

Responding to Reviews

While some reviews might be negative, there is no reason to fear what your customers might say about your business. Sure, these types of reviews can be gut-wrenching, but if the customer doesn’t speak their mind you may never have the opportunity to address their concerns head-on. Use these reviews as opportunities to develop a relationship with a customer. 

Keep in mind that your response should be an effort to build goodwill with the reviewer. Every review should be approached with care, no matter how negative it may be. Even your harshest critics are likely to give your business a second chance when greeted politely and professionally. 

Responding to negative reviews is no easy task. It’s important to remember that you are a human being with emotions, and it can be upsetting to read a review that is damaging to your company’s reputation. Don’t force yourself to reply to a review if you’re feeling upset. Step away for a minute. You cannot allow your emotions to dictate your response. Reply to the review when you feel you can provide a thoughtful response.

Your response to a negative review will vary based on the situation, but always remember to thank the reviewer for sharing their thoughts with you and for allowing you the opportunity to respond. They could just as easily post their negative review to their own social media without tagging you, leaving you without an opportunity to respond. Take full responsibility for their experience and do your best to make things right.

Don’t allow your response to a negative review to turn into a public discussion between you and the unhappy customer. Leave your phone number or e-mail address so you can further discuss the issue in private. Remember to follow the same standards when communicating with a customer offline as you would on a public forum.

It may seem redundant to respond to a happy customer leaving a positive review, but it is absolutely necessary. Responding to positive reviews helps make the already satisfied customer even more satisfied with your operation. Making your customers feel appreciated is the perfect way to build brand loyalty. Let them know that you greatly appreciate their review and continued support for your business.

Customer Reviews

Neutral reviews tend to be a mixture of positive and negative feedback. Because the customer may not feel as strongly about the situation, a neutral review may be missing some details. Be sure to reinforce the positive notes in your response.  It’s a good idea to ask the customer for more information so that your response is as targeted as possible. 

Encourage Customer Reviews

It’s natural for some of your happiest customers not to review your business. Take the initiative to find creative ways to encourage your happiest customers to share their experiences. If they’re already reviewing your business on Yelp or Trip Advisor, share their comments on Facebook, Twitter, and Instagram so that your followers can see what your most satisfied customers are saying.

Each review contains data about your customers that can help you better understand their experience. Listen to what your customers are saying and make the appropriate adjustments. It’s likely that there are other customers with similar experiences that haven’t taken to social media or a review site to share their thoughts.

Social Media Promotion

Now that you’ve gotten some feedback via review sites, let’s make sure your social media audience can read about those experiences. Make an effort to get your social media followers to find you on Yelp, Google, and other review sites. You can also add review site widgets to your website to allow customers to share their experience directly from your website, rather than navigating to the actual review site.

At The AD Leaf ®, we’re here to help you build your brand’s reputation and develop relationships with your customers. Feel free to give us a call at 321-255-0900 or you can email us to info@theadleaf.com. Let’s make great things happen together.

Video Marketing

How Video Has Transformed Digital Marketing in 2020

 

 

Video has become a key part of social media, and it’s not difficult to see why. As social media grows and becomes more popular, the need for standing out on these platforms as a business has increased. This has led to an increase in video marketing as we know it now. Videos are unique in that they are able to engage audiences with new and refreshing content which is something most regular posts don’t do. In 2020, video exploded on social media, with platforms like YouTube seeing a 99% increase in branded video content and Facebook seeing a 258% increase just between 2016 and 2017, and these numbers are only increasing. Twitter has even shown that a video is six times more likely to be retweeted than a photo post. The power of digital marketing is rising, and with that comes the need for quality video marketing content to be able to market to the public. 

Video content has become a megatrend in 2020, and as a business that is trying to navigate the online and social media world, it’s important to harness this niche in digital marketing. Video marketing is not difficult to do, but it’s important that it is done well. Even when it comes to a business that you wouldn’t think people would follow it’s still important to have. The more a business stays involved with what’s trending on social media, the more people your social media will reach. 

Every company has their niche, it just takes a little creativity. A printing company may want to consider showing their customers videos of the printing process. A clothing company may want to display their clothes on a model to record. At the end of the day, it all comes down to how a company presents its product to their audience. The more interesting the better! Take a look at what’s trending on the internet, and see if any of those things match up with something that could fit your business or keep it simple with an informative branding post. Just make sure the objective is clear to your audience.

Finding out what works in digital marketing is a numbers game, not a guessing game so it’s important to know the stats, and to see how video marketing operates on different platforms. Seeing the direction social media companies are headed is also usually a big indicator of what is trending in the digital world. Facebook, Instagram, Twitter, and Snapchat have all seen significant growth in video entertainment and engagement on their platforms, and in 2020, the app TikTok, which was primarily used by teenagers, exploded as one of the most popular apps of the year for all age groups.

It’s important to remember minor statistics when it comes to video marketing as well. For example, 85% of viewers watch a video with the volume off so when it comes to sound effects, try not to spend too much time on sound effects and music. Creating a video playlist is another great way to keep your audience engaged because it allows them to go from video to video. Pinning a video to the top of the page will increase your views and engagement while informing the public of what your business does. You’ll also want to give your video a call to action at the end to make sure your audience takes action. 

Video Marketing

 

Facebook alone has about 100 million hours of video viewed every day. Out of the 79% of marketers who have published videos on Facebook, 85% of them said it was a success. Because Facebook is mostly used for entertainment, marketers should try to stick to entertaining content or emotionally appealing content if you really want to engage your audience. When making video content for Facebook you want to experiment with a wide variety of topics and creative strategies that work for your brand. 

On Youtube, over one billion hours of video are watched every day. YouTube is the second largest search engine following just behind Google. Out of 85% of marketers who created video content on YouTube, 83% said it effective. When creating video marketing for YouTube, be sure to release content on a regular schedule to keep your audience coming back, and make sure your videos are shareable. 

Instagram is considered to be the top social media platform for engagement. Marketers have noticed that although Instagram is a little smaller in audience numbers compared to Facebook and YouTube, the return on investment is high when it comes to getting clients to engage with content. That goes for videos as well with 65% of marketers saying they plan to use the platform in their video strategy in 2020. It is recommended that marketers create video content that is interesting to the user in order to get more attention from viewers. Reduce your wording in these videos, and try to maintain a variety of content with a simple focus since these videos are often shorter. 

With video Tweets being six times more likely to be retweeted than regular photo posts, learning how to video market on Twitter can’t be left out of the bunch. Videos on Twitter tend to be shorter too so it’s best to get straight to the point. Twitter is a more open network than other platforms. Even if you don’t follow a person, most of the time, you can still see the content they post. This is why it’s necessary to keep your topics on-trend. Twitter even has a “What’s Trending” section so you can see what’s popular on the platform for yourself, but be wary because trends on Twitter change quickly. 

Because social media is meant to be a worldwide experience, it’s important for marketers and businesses to engage with what consumers are doing. If we are asking for consumer engagement, it’s only right that we give that back by participating in what consumers want to see. With video marketing, companies are able to provide their audience with entertaining or informative information while also gaining engagement and notoriety from consumers. Even if you don’t know a lot about social media or technology, and even if you think you don’t have the time, there are still other ways to reach your audience on social networks. If you want to better grow your social media and engage your customers in your business, call The Ad Leaf Marketing Firm, the social media experts. Call (321) 255-0900 for your consultation today!

Reputation Management

Positively Dealing With Negative Comments On Social Media

You’ve worked hard to build your brand. From the early days of starting your own company all the way to the present, there has been a lot of effort and hard work that has gone into making your company what it is today. When we receive positive feedback on your company’s social media posts it feels like all the hard work has paid off and we feel accomplished for making our customers satisfied. However, it is not always all positive comments and we are unfortunately bound to have a few negative comments and reviews on social media here and there. While some of these can be as small as a less than stellar review, some can be downright nasty and really harm your brand’s image and reputation. These negative comments and reviews can also discourage you and make you frustrated as a business owner. While getting these negative comments can feel like the end of the world, there are a few things you can do to make the best of this situation and reduce the damage done through reputation management. By utilizing best public relations practices with your response you can make the best approach to this situation for your business. Reputation Management

One of the worst things that you can do with a negative comment is to leave it be and completely ignore it. By doing this it will allow other customers to see that you have a negative comment/review and have done nothing to address it. This may make the customer perceive that you do not care about your customers which can be detrimental to your company or brand. All comments regardless of positivity or negativity should be addressed for the best public relations practices as well as for your brand’s reputation management and image. Replying to every comment also shows that you are willing to take the time and talk to customers about their experience and that you care about how their experience was. No matter how negative the review is, addressing the situation and offering an apology or a solution to the problem will show that you have made the effort to correct a mistake. 

Oftentimes we are more likely to leave a negative review instead of a positive review. This is because we expect good service at all times and often don’t express gratitude or appreciation with good service because we are used to it. However, when we receive bad service we feel emotions such as anger and frustration which leads us to express these emotions as we feel we have been wronged and don’t want other people to have an experience similar to ours. With this being said negative reviews are inevitable because we can’t always offer a perfect experience for all customers. Customers also have a different idea of good customer service depending on the person. While some people may view a mistake as a simple human error and be very forgiving, some customers will consider this an insult and be very upset with your company. How you address these negative reviews is oftentimes how your customers will view and speak about your brand.

While there are many wrong ways to address negative reviews, there are a few correct ways to do this properly. The first is to remove any negative emotions such as anger or frustration before replying. Using negative emotions to combat a negative comment will only worsen the situation and can make your company look unempathetic and unprofessional when dealing with customers. When replying make sure that your reply is sincere. Offer an apology while stating your company’s values and offer a way to fix this problem the customer experienced and offer a solution to make up for this bad experience.

However, don’t offer any promises that you can’t keep or afford. For example, if someone left a bad review at a clothing store that you own because the product was ripped or of low quality, you don’t want to offer them free clothing items for a year. This will not only be costly but will encourage more bad reviews so that customers can take advantage of your free clothing offer. Instead, offer a solution that works for both you and the customer. The best way to do this is by asking them to call or email you to tell you why they had a bad experience. That way you can hear the whole story as well as find the best solution to hopefully turn a negative experience into a positive one. This also takes the negative experience out of the open and limits the exposure it has on social media which can help your company’s image and customer service.

With your business, you want to highlight and spotlight your positive reviews while addressing your negative reviews by using a personal approach to fix them to show the customer that you care and want them to have a positive experience with your company. If you need help in reputation management or repairing it on social media, give us a call at 321-255-0900 or email us at info@theadleaf.com to schedule your reputation management consultation.