Alexis Anders Alexis Anders

How to Identify & Solve Customer Pain Points

Social media is an essential tool for thriving businesses in today’s world. You have already proved you are open to business and reachable by having active social media accounts. To help your business continue learning and growing, you will want to build genuine relationships with your clients/customers organically. Having these relationships will help you target your customer pain points. 

You might be wondering what a customer pain point is. A pain point is a specific problem that future and current customers of your business experience. By successfully targeting your customer’s pain points, you solve their problem. You must show them why they need you. General pain points include:

  • financial
  • productivity
  • process
  • support

and more.

Key Steps to Finding Customer Pain Points

  1. Utilize your social media platform – You can use your social media to ask for customer feedback. This strategy can be as simple as putting a poll on your Instagram story or creating a post that asks for feedback. Being open and honest with your audience opens the door to engagement and feedback. . Ensure that you are responding quickly to these responses to help build those relationships and keep the engagement flowing! Opening the door to more engagement from your target audience can include posting links to your blogs or posts with questions. If someone comments saying, “Thank you for this info! I just don’t know how to ___.” That is your sign to create a post, blog, or internal fix centered around the concern of your audience. 
  2. Conduct surveys- Conduct surveys with open-ended questions to get detailed answers from your customers. Send these emails to lists built through social media marketing, and let your audience know how you will use their feedback to improve your product or business. They will feel valued to give their responses! 
  3. Research– Put on your investigator hat to search your customers’ social media for pain points. This strategy can include checking their Facebook, LinkedIn, or other platforms to find their likes, dislikes, and discussions. This research can lead you to uncover a hidden pain point. 
  4. Know Your Industry– If you do not feel like digging into your customers’ social media, you can use other tools to aid your research. Regular industry-related keyword searches can be highly beneficial. Explore the “People also ask” box to see what is relevant to your search. You can also utilize “Answer The Public” to find what people recently asked about in your industry. 
  5. Utilize Technology– Live chats are a great way to connect with your customers. This helps you build rapport, gain information and insight, as well as build trust and answer any questions your customers might have.

To take the process even further, you can take a deep dive into your future customer’s path with the following steps:. 

    1. Awareness: The customer must become aware of your business through your company’s efforts to reach your target audience. 
    2. Interest: You spark your customer’s interest by pointing out you can solve their pain points such as doing their taxes, lawn care, roofing, hunger, etc. They will conduct their research about your brand by exploring your socials, website, etc. 
    3. Consideration: This could be a lead or someone inquiring about a service. Free consultations, free trials, etc., are great tools for your potential customers during this phase.  
    4. Intent: Imagine this phase is when your lead is sitting with your product or service in their shopping cart, almost to the checkout but not quite yet.
    5. Evaluation: Leads will weigh their opinions one more time before choosing your company. This step can include comparing your company with another company or service. What can you do to seal the deal?  
    6. Purchase: Your lead has decided they want your company and is now a customer! How can you get a referral? 

Here are a few questions to consider: 

  • What is your customer’s path to purchase?
  • How long is their path to buy? 
  • Can you improve their path to purchase?
  • What motivates your customer? 

Once you have taken this deep dive to learn more about your current and future customer pain points, you will see your business from a buyer’s perspective. Imagine you go to a website to submit a form, and it does not go through on their first two attempts. You would most likely look somewhere else, right? Leads and future customers must still decide for themselves, but if their path to purchase is smooth while you address solving their pain points, they will be interested throughout the journey. 

 

For more information on how you can target and improve your audiences’ pain points or better target your audience in general, please schedule a consultation with our marketing professionals at 321.255.0900, or feel free to email us at  info@theadleaf.com. 

 

Top 10 Marketing Trends in 2022

As 2022 quickly approaches, we are looking ahead to see which marketing trends you need to keep on your radar. Do you have a plan for your business going into 2022? If not, you still have time to strategize your next moves. 

 

Start by considering your goals for 2022. What do you want to achieve in the next 12 months? What do you want to accomplish in the next three years? Once you have your future goals in mind, you can begin strategizing your next steps into a successful 2022 by following these 10 marketing trends: 

 

#1 Instantaneous Demand 

Leading into 2022, consumers will continue to look for businesses that give quick responses. For example, having a plug-in on your website for instant messaging through messenger with a brand helps to build trustworthiness. Consumers will continue to look for the highest quality and highest response time. If customers do not hear back from a brand quickly, they will move on to the next brand that will be more timely. 

 

#2 Growing of Influencers

Have you ever seen a post on social media and did not even realize it was an ad? These posts are coming from not a brand but their influencers. Influencers will review a product or highlight a product that they enjoy. This growth of influencers is accurate for B2B as well. Consider looking for opportunities to partner with influencers in your industry. 

 

#3 LinkedIn Continues to Grow

If you do not have a LinkedIn Page, you might want one for your company. Not only is LinkedIn on top of updating and improving their app for better results on businesses and pages, but the number of monthly active users is also continuing to grow steadily. 

 

#4 Less is More

With new digital marketing popping up almost daily, be cautious not to spread your budget too thin. Focus on advertising through one social media platform. This tactic will allow you to have more exposure in one area vs. not being seen on multiple platforms. Focus on your primary platform and hit it with your highest quality ads and posts. 

 

#5 Word-of-Mouth

In 2022 you will see that more and more customers will see what others have to say about your company. For example, if someone tweets raving about your brand, future consumers are more likely to trust you will be up to their standards. The same goes for providing quality service to your customers quickly.

 

#6 Invest in Brand Image 

You will build a more trustworthy and legit brand by investing in your brand image. As online advertising continues to get more competitive in 2022, you will need to stand out from your competitors. This includes building up your brand image across your social media platforms because appearance matters. 

 

#7 Custom Content in Newsletters

If you have not begun newsletter marketing, you should consider this as we start 2022. Newsletters are personal since you are in your customer’s inbox vs. their newsfeed. Newsletters are how you appeal to your audience on a deeper level as you get more of their attention. Also, having your customer’s emails will allow you to do email marketing for your ads.

 

#8 Storytelling Balance

We all know consumers do not want to be sold all the time or hear about how excellent your product/service is. Consumers want you to solve their problems through a story. Tell them how your product/service helped others to solve their problem. Storytelling will make your consumers think for themselves, “Hm, maybe I should try this for myself.”

 

#9 Bring Simplicity Back

The marketing noise for consumers is tremendous. You do not need to be louder than your competitors; but instead, you need to be strategic with your posts. You can post a blog post every day, but you will create more impactful articles if you focus on quality over quantity. 

 

#10 Do Not Forget Foundation 

We all love staying on top of the newest technologies and apps, but it is essential to remember to focus on our foundation. This includes making your website easy to maneuver and ensuring your social media has the correct contact information and links. Checking you are reaching your target audience with each post or ad, building a relationship with your customers online or in person, and much more! 

 

Having a stable foundation for your business will allow you to grow organically and branch out into new social media with success while still reaching your target audience. Focusing on building a relationship with your customers will even work to boost your word-of-mouth. 

 

Since 2020, we have seen an enormous shift in the world of technology and average tactics will not get the return on your investment you desire. Get prepared for new ways of operating your business, creating content, and advertising. Have your goals set as you reign in the new year, and let’s all start with a bang! 

 

If you still feel unsure of the proper steps for your business moving into 2022, give our team of marketing professionals a call at The Ad Leaf! We will be able to help you achieve your goals. 

The Importance of Active Social Medias

The use of social media has become a necessity for running a successful business. Whether you are marketing, selling products or services, networking with potential clients, or need to stay in touch with friends and family- it is all there for the taking. However, if your account isn’t active enough, people won’t see what you have to offer, which will lead them not to do further research into your company. 

 

Let’s say a potential customer sees your restaurant on Yelp, and they explore your page. Then, they want to see recent posts, so they click your social media platforms. Your last post is from 2019. Now they are confused if your business is currently open. Why have you not posted any of the delicious plates? Now they scroll onto the next restaurant to hopefully see pictures of their possible food. 

 

In this example scenario, a simple fix would be to begin running your social media regularly. With that being said, here are four benefits to keeping an active social media presence so that your business can grow!

 

Active Social Media

Having an active social media presence will help you build brand awareness, credibility, brand recall and increase your traffic. Through these benefits, you will be able to boost your brand’s exposure organically. It does not matter how big or small your business is; you are bound to see results through your efforts.

 

Brand Awareness 

Building brand awareness through your social media accounts allows you to reach new customers that might have never heard about your company. Through a consistent social media presence, you are continuously growing your audience reach daily. Keeping your social media presence active will let your potential followers see a consistent and energetic brand. Through keeping your social media platforms active, it will organically improve your reach to more users. These steps will encourage customers to shop from your company more than a company with no social media presence. 

 

Brand Credibility 

Brand credibility is the trust you build with your customers combined with how long your company has been around. Benefits of positive brand credibility include having customers that will continue to choose your brand and advocate your business to others. A few easy ways to build your brand credibility are by sharing customer reviews on your social platforms or website. For new companies that have yet to get many reviews, you can grow brand credibility by simply running active social media or keeping a running blog on your website that posts regularly. Consumers love to see consistent posting, as this gives them something to explore in their spare time. 

 

Brand Recall

Brand recall is what instantly comes to mind when a customer thinks of a product category. Of course, everyone wants to be the first company a customer thinks of, and an active social media presence will improve your chance. As customers scroll on social media, the more often they see your brand’s posting will help them remember your branding and choose your company over another. This is why you want to be sure you are posting content that is always brand-related, and adding your logo onto your postings is another easy way to ensure your customers remember your brand. 

 

Traffic Growth

Through your active social media, you will see positive traffic growth and leads. Targeting your specific target audience through your social media will bring valuable leads. So it is crucial to decide who your target audience is as this will allow you to attract the right audience. You will also be able to interact with local accounts to your business if this is what you please. Naturally, through more exposure to your brand, you will see more interaction. 

 

While having active social media is crucial, there is another layer to consider while running your social media. When potential customers view your social media platforms, they will see your brand as presented to them. 

  • Do your logos match across all of your social media platforms? 
  • Do you post content that will attract your target audience? 
  • Are you engaging with your social media accounts enough to bring in new followers? 
  • Are you using the correct social media to attract your target audience? 

You might find that you need to put in more effort to help grow your social media presence in the way you hope. 

 

It’s time to take action! As you can see, there are many benefits of having an active social media presence for your business. To have a flourishing business, you must have active and brand-matching social media to attract your target audience. If this interests you and you want help getting started, we have a team of experts here at The Ad Leaf ready to assist with creating the perfect plan for organic growth through social media channels. We would be more than happy to help your business grow through the world of social media. This is your sign!